Monthly Archive: June 2010

Jun 08

Call center calculator

Really nice calculator to know how much lines and how many agents are required to handle the calls efficiently….

Call center calculator

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Jun 08

Erlang (unit)

The maths behind call analysis for a call centre

Erlang (unit) – Wikipedia, the free encyclopedia

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Jun 08

Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix

Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix� [Cisco Unified Communications Manager Express] – Cisco Systems

Jun 08

UCCX and UCCE Comparison

This document compares UCCX Version 4 with CCE. Though the compared versions are old but still helpful.

http://ciscovoiceguru.com/wp-content/uploads/2009/09/UCCX-vs-UCCE.pdf

Jun 07

Lotus <-> Google Calendar Synchronization Tool

A real handy tool to Sync Lotus Notes Calender with your Google Calender. All this because your Lotus calender at work place is usually not accessible from outside world and by using this tool you can update your Google Calender which you can later Sync on your home PC, iPhone or any other device you …

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