Really nice calculator to know how much lines and how many agents are required to handle the calls efficiently….
This document compares UCCX Version 4 with CCE. Though the compared versions are old but still helpful.
A real handy tool to Sync Lotus Notes Calender with your Google Calender. All this because your Lotus calender at work place is usually not accessible from outside world and by using this tool you can update your Google Calender which you can later Sync on your home PC, iPhone or any other device you …